The Twitter account has recommended that customers restart their phones.
Am I entitled to compensation?
There isn't an automatic compensation scheme with EE for network outages.
However Consumer Rights Act 2015 states that services should be carried out with reasonable skill and care.
Therefore, depending on the circumstances, you may be entitled to money back for loss of service whilst the repairs were being carried out.
For your complaint to be valid, you’d have to prove consequential loss, for example, if you had to spend money to use a payphone or connect to wi-fi.
How do I claim compensation?
You can contact EE customer service by phone, online or via their Twitter account, although be aware that all lines of communication will be extremely busy.
If the response you receive is not satisfactory, you can raise this with Ombudsman Services, of which EE is a member. The customer would need to ask for a deadlock letter or wait eight weeks starting from when the complaint was first filed.
To contact EE you can ring 0800 079 0126 between 8am and 8pm Monday to Friday, or 8am and 6pm Saturday to Sunday.
Or you could write to EE Customer Services, 6 Camberwell Way, Sunderland, Tyne and Wear SR3 3XN
