TfL pledged the appointment of the new service provider “will deliver improved efficiency with faster, simpler payment processes”.
Paul Cowperthwaite, TfL’s General Manager for Road User Charging, said: “We are improving our Congestion Charge system with a new website offering customers more services and a new payment app.
"As part of the upgrade we are removing the text payment service, which is used by a very small number of people paying the charge each day."
In April, Transport for London was urged to merge the congestion charging zone with the low emission zone as far out as the North and South circular roads by 2019 to tackle London’s toxic air pollution.
Independent thinktank IPPR said the zone, which currently costs £11.50 to enter, could be used to reinvest in public transport, cycling and walking.
