Raheem Kassam, spokesman for the Student Rights organisation, described the decision to send the email just hours before students were due to get their A-level results as "utterly callous". He said: "Some people are absolutely fuming. These people are waiting to find out what's happening with their future. It's an extremely important time for them and to receive an email like this from Ucas is completely wrong. To send something like that the day before A-level results is utterly callous. Heads will roll. It was a huge error of judgment."