The label lost its way and its hold on the pop charts and in the Eighties was sold to a European group that owned its classical rivals Deutsche Grammophon (DG) and Philips. That formation, known as PolyGram, was absorbed into a multinational combine, Universal, operating out of Hollywood and New York. Decca thrived, with the 1990 Three Tenors concert turning into the top-selling classical album of all time. But its stars were ageing and, once Georg Solti and Pavarotti were gone, the Universal desk-jockeys began playing paperclip games with its future. Universal's head of classics and jazz, Christopher Roberts, is a man who believes that neither form can ever make enough money to justify his bonus. Roberts, from the mid-1990s, became a convert to crossover — a catch-all genre that involves getting old rockers like Sting to sing classical, baroque divas like Anne-Sofie von Otter to sing Abba and middle-roaders like Katharine Jenkins and Hayley Westenra to pretend that they are opera stars when they have never sung an opera in their short-breathed lives. The Universal dream of heaven is Bryn Terfel duetting with Ronan Keating. Nothing was too low for its taste. At one point Decca signed a sex-change Paddington street-walker, plucked off a BBC reality show where she was seen playing the piano.