British singer Raye has apologized to 65 fans denied entry to her Paris concert after a Ticketmaster system error, just weeks before her tour reaches Canada and the United States.
Ticketmaster error in Paris
The 28-year-old singer-songwriter took to X on Tuesday to address the incident, and promised complimentary tickets for a future show and a signed vinyl to the fans affected to "soften the blow".
She wrote: "I am completely devastated for the 65 ticket holders who were turned down from entering our Paris show on Sunday night. This is completely unacceptable and wrong.
"I have been told this was a system error at Ticketmaster, meaning 65 tickets were not fully validated when they were purchased, this was outside of anything I could control and I feel saddened and let down.
"I know everyone affected was refunded and given a voucher from Ticketmaster, but I'd like to offer all of these 65 people who didn't get in to the show complimentary tickets to any Raye future show of their choice and a signed vinyl, you will contacted shortly about this.
"I know this doesn't even remotely make up for this mess, but it's all I can think of in this moment to soften the blow.
"My deepest apologies to those of you affected. Love, Raye."
A spokesperson from Ticketmaster said: "A small number of fans experienced a technical issue when entering the show.
"While we know it doesn't replace the show, we have fully refunded those affected and provided a gift card."
The company added that the tickets affected represented fewer than 0.6% of the total sold.
North American tour ahead
The singer-songwriter, real name Rachel Keen, wrapped up the European leg of her current tour with the concert in Paris on Sunday.
It will continue through the UK, Ireland, America and Canada until May 20. Canadian ticket holders will be watching closely to see if the validation issues are resolved before the North American dates begin.
The award-winning singer has had two UK number one singles: Escapism, featuring rapper 070 Shake, and Where Is My Husband!.