“Consumer confidence is low, inflation is higher than wages, and housing transactions are down. A lot of elements are not going in the right direction,” said chief executive Véronique Laury (above left). However, underlying profits were up 1.3% to £797 million, ahead of analysts’ expectations, as it tries to simplify the structure of the business. Shares were down 23.4p, or 7%, at 314.30p.