Dougal is en route to work on the 26 bus when a bomb fails to go off. Naturally, he's late - a heinous crime in the world of the call centre, although Nick, his boss, only docks him 15 minutes' pay. Throughout the day there are several more bomb scares in London, not that the call centre staff know much about it: their relentless cold-calling stops for no man, let alone a bomb.