The Balmoral's strengths are its intimacy and personal service, led by Annette Beuth, originally a remedial, rather than just a beauty, therapist. The list of treatments is up-to-date, but Annette's approach is holistic, and she tailors to individual needs - something that can only be done with experience, confidence and intuition. Poolside there are only limited loungers, but the juice bar does a decent smoothie and there are steam and sauna facilities. The gym is small and the sunbed has been traded in for the St Tropez tanning treatment.