Mr Gallegos said hot air balloons can be difficult to manage, particularly in windy conditions.
“Our balloonists tend to be very much experts at navigating, but sometimes we have these types of tragic accidents,” he said.
Albuquerque is a mecca for hot air ballooning. The city hosts a nine-day event in October that draws hundreds of thousands of spectators and pilots from around the world. It is one of the most photographed events globally.
Albuquerque residents are treated to colourful displays of balloons floating over homes and along the Rio Grande throughout the year.
While accidents aren’t common, they happen.
Since 2008, there have been 12 fatal hot air ballooning accidents in the United States, according to an NTSB database.
Two of those happed in Rio Rancho, just outside Albuquerque in 2008 and in January of this year.
The deadliest balloon crash in the US killed 16 people in 2016 in Texas. It led the FAA to take steps to try to increase the safety of hot air balloon tourism.