Further alleged details include a requirement to pipe music — specifically Phil Collins’s Take Me Home — over the intercom during take-off on homeward bound flights. The manual emerged during an age discrimination action brought by former pilot, Michael Bustin, 55, who alleges he was replaced by a younger man. It was filed in 2010 in a federal court in Philadelphia. Crew must respond to requests by Mr Jeffries, 68, or his partner, Matthew Smith, by saying “no problem” instead of “sure” or “just a minute”.