"Following an isolated problem with one train door, we carried out a full inspection to confirm there wasn't a wider problem, which resulted in some cancellations.
"We are now working hard to restore a full service on the line. We will be paying automatic refunds to our customers who have suffered delays to their journeys."
He added: "We have met with the trade unions today to give them full assurance that there are no wider safety issues.
"Despite these categoric assurances, several drivers are refusing to work. We are doing all that we can to get things back to normal and do everything we can to provide automatic refunds for customers who are delayed."