Apple iOS 10 update causes problems for iPhone and iPad users

Upgrade: iPhone and iPad users reported problems after installing the new update.

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14 September 2016

Apple users have complained of their smartphones and tablets crashing after the company launched its latest update.

Millions of users were quick to download the latest upgrade of Apple’s mobile operating system, iOS, which runs the iPhone and iPad.

But many gave mixed reports on social media with some users claiming the update caused their smartphones and tablets to crash.

Apple issued a statement confirming “a brief issue with the software update process affecting a small number of users during the first hour of availability” – but said it had now been fixed.

The free upgrade includes new features including an overhauled messages app with more emojis and animations, a new notification system for the lock screen and Siri being able to work with more apps.

iPhone and iPad users in the UK with a compatible device – iPhone 5 and newer, iPad mini 2 and newer – are eligible for the update.

Having been first revealed at the tech giant's developer conference in June, iOS 10 also sees more artificial intelligence implanted into the software, with the Photos app now better able to identify and show you photos in your library based on time, location, people and even the items in them.

The iOS keyboard has been given a similar intelligence boost, Apple said, and is now able to better understand context as you type, including showing you a snapshot of your calendar as you discuss making plans with contacts.

The firm's Apple Music has also been redesigned as part of the update, having been criticised for being confusing when it launched last year.

The new software will also come built in to the new iPhone 7, which along with the larger 7 Plus will go on sale in the UK on Friday after being announced in San Francisco last week.

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