A disabled BBC journalist was stranded on a plane at Gatwick Airport when wheelchair assistance workers failed to show up.
Frank Gardner OBE, the BBC’s security correspondent, is partly paralysed and unable to get around without a wheelchair.
On Sunday, he tweeted a photograph of himself alone on an easyJet plane after his fellow passengers had already left and were on their way home.
He said: “Once more stuck on empty plane at Gatwick Airport after all passengers off and heading home as special assistance have failed to turn up.”
It took half an hour of continuously ringing OCS for him to be helped off the plane.
The furious correspondent branded the long wait "inexcusable" on Twitter.
Mr Gardner said on Twitter that Gatwick Airport, easyJet and OCS had all responded to his complaint and were now investigating.
An easyJet spokeswoman said: “EasyJet is sorry that Mr Gardner was delayed around 30 minutes upon arrival at London Gatwick last night, cabin crew remained with him during the delay.
"We have taken this up with OCS who are the special assistance provider to all airlines at London Gatwick airport and are in contact with Mr Gardner about his experience.”
Mr Gardner was shot multiple times by Al-Qaeda in 2004 during a brutal attack Saudi Arabia.
The bullets missed his vital organs but he suffered damage to his spinal nerves, leaving him partially paralysed.
Evening Standard has contacted OCS and Gatwick Airport for a comment.