The hotel is — and I can’t stress this enough — massive. There are 501 rooms (cut down from the venue’s previous incarnation, which had more than 1,000) and this means that, while not impersonal as such, the service is different to what you’d find in a smaller joint. There are more than 2,000 staff, so expecting the barman to remember your drink order would be laughable. That said, everyone I encountered was personable, helpful and spoke excellent English.