Pre-tax profits before exceptionals rose by 9% to £475m in the year ended December. Robins described this as a 'robust performance' which justified the strategic management changes made by the group in recent years and its prompt action 'to mitigate the financial impact of the events of 11 September' - it axed 5,000 jobs. There is an unchanged final dividend of 5p a share, making a full-year dividend of 8.18p, a 2.3% increase over last year.