In particular, there were positive comments on the Chep pallet-hire business, which typically accounts for more than half of the group's profits. The distinctive blue pallets, used to ship a vast range of goods within and between countries, had had a nasty habit of going missing, knocking Brambles' bottom line. Turner, previously chief financial officer, took the reins when his predecessor, Sir CK Chow, unexpectedly opted to join Hong Kong's underground railway company.