Jeanette Daly Mathias, manager of the service, said that for years it was mainly the poorest residents who sought debt help at the CAB. She said: "People are making poor choices of credit and suffering with loans secured against their homes. In one case a woman found she owed £80,000 over 20 credit cards. But I've also seen people with a £4,000 or £5,000 debts in tears."