Millions query energy bills

Complaints about inaccurate gas and electricity bills are soaring, a watchdog said today.

According to figures from gas and electricity suppliers about a third of customers query their bill every quarter. Others complain about bills arriving late. Some users waited years for a bill and then received demands for thousands of pounds, said the consumer group.

The Energy Retail Association said its members were working hard to improve the presentation and accuracy of bills.

Energywatch found a fifth of the 3.2 million homes in the North-West had their bills incorrectly estimated last year.