Lloyds voted the worst bank

LLOYDS TSB is the most unpopular High Street bank in Britain, according to an exclusive poll commissioned by Financial Mail. Voters ranked it bottom of the heap for the quality and range of its service and for its account charges.

Lloyds TSB, the second-biggest bank, trails rivals HSBC, Barclays and Royal Bank of Scotland, which now owns NatWest, in all these categories.

Just 17% of Lloyds TSB customers were 'very satisfied' with the quality of service they received and a massive 53% said they were 'unsatisfied' with the amount Lloyds TSB charged to run its accounts.

By comparison, 91% of customers of internet bank Smile, owned by Co-operative bank, were 'very satisfied' with the quality of service.

HSBC came out top of the Big Four with 29% of customers 'very satisfied' with the service and 63% 'quite satisfied'. A sample of 2,044 people were surveyed by pollster YouGov.

Lloyds TSB said: 'We are surprised by these statistics, which do not bear out our experience of other surveys. Each month, we conduct our own poll of 20,000 customers. In July, 92% rated our overall service as either good, very good, or excellent.'