Ramsay is the only chef in Britain to have three Michelin stars, and as well as Claridge's he oversees the Connaught, Petrus in St James's, and his three-star eponymously named restaurant in Royal Hospital Road, Chelsea. My theory was that anyone who works 18-hour days, six days a week is going to lose it from time to time, but that he was very misunderstood: not nasty at all, but big-hearted and loyal.