"We are calling for a complete overhaul of the law in this area, because at the moment it is very confusing when it comes to defamation. As internet service providers we are not publishers, yet at the moment we are having to act as judge and jury on what we take down, taking responsibility for the content. That is not right - a judge needs to decide this. We have repeatedly asked the Government to address the problem, and the Law Commission for England and Wales is backing our campaign, yet nothing has been done."