Names of the Italian, Dutch, Danish, US and Romanian troops and the civilian contractors who had died since the start of Britain's mission, codenamed Operation Telic, were also read out. The ceremony ended with the playing of the Last Post by a bugler and prayers. The British arrival in 2003 was greeted with enthusiasm by Basra's mainly Shia residents, who had suffered under Saddam Hussein. But the mood changed as looting, rising crime and a failure to improve water, electricity and other supplies quickly, led to a loss of local support and an increasingly difficult security situation.