Cuts would be ‘short-sighted’

RISING levels of passenger satisfaction could be reversed by cuts in service, the rail watchdog warned today.

A record number, 83 per cent, are satisfied with their train journey, according to the autumn 2008 survey by Passenger Focus, a two per cent increase on the previous 12 months.

Anthony Smith, the watchdog's chief executive, said: "Passengers are now paying higher fares and expect good quality services — undermining these ratings would be short sighted and counter productive."