Competition watchdog proposes curbs to casino bonuses

The UK’s competition watchdog today moved against unscrupulous online betting firms who “load the dice” against new customers.

The Competition and Markets Authority (CMA) has acted after 800 complaints from customers tempted to sign up to casino sites with promises of bonus cash.

Its concerns focus on complex terms and conditions that often mean customers have to play through winnings hundreds of times before they can withdraw cash, denying them the chance to quit while ahead.

Up to seven companies contacted by the CMA face enforcement action if they refuse to change their practices, potentially leading to large fines under the Consumer Rights Act the loss of their betting licence.

Nisha Arora, the CMA’s senior consumer enforcement director, said: “New customers are being enticed by tempting promotions only to find the dice are loaded against them.”

The wider gaming industry is, meanwhile, facing a crackdown against controversial betting machines in bookmakers