There is little or no education or training for restaurant staff in this area. "Education, awareness and training is key," says Ian McKerracher, chief executive of the Restaurant Association. "Restaurateurs should, as a matter of course, ensure all serving staff know the menu (and any changes each day), know what ingredients are used, and be prepared to react appropriately if a problem occurs. The message that must be hammered home to staff is 'If you don't know, don't guess.'"