We have two cheesemakers including Michele here who has been doing this for 15 years since he was 15; for most of these guys, it’s been in their family and they don’t teach you, it’s a way of life. Usually they close the door [during production] as it’s a secret. Anyway we pick the milk up ourselves from Surrey every morning. It goes into the milk refrigerator, gets pasteurised, which is quite quick, and it needs to coagulate for up to 35 minutes, where the curd separates from the whey. These get drained and then the big chunks, in order to soften up and stretch and create structure, go into boiling water and turn into a dome shape, which is easier to work with. And that’s the basic form of the product, for the mozzarella, the burrata, the straciatella, and so on, And then you choose what shape you want (braids, or balls, or knots). Once it's made that day, we send it out while it's fresh - we don't keep anything on-site. We have an expiry date of five days including production, but we want people to eat it as early as possible - and it's a totally different texture to anything you buy in the supermarket. It's springy, for example, which is a sign of its freshness.