Neilsen draws on a catalogue of grimly repetitive testimonies. There's the WPC who wouldn't visit Victoria's home, to investigate accusations of sexual abuse, because she was scared of contracting scabies. There's the social services manager from Brent who admits to closing cases that shouldn't be closed simply to alleviate his several hundred-strong backlog. And there's Lisa Arthurworrey, Victoria's beleaguered social worker, who met Victoria, alone, only twice in the seven months preceding the girl's death. "It is," she acknowledges, "appalling".