Richard Hunter, Head of Markets at interactive investor, said: “From here, Royal Mail is aware of the challenges which remain. The group will need to be alert to a particularly fierce level of competition in the parcels business, while it remains unclear how sustainable the current volumes are as customers have been driven to online shopping from their homes during the pandemic. At the same time, the effect on business volumes after the return to some kind of normality is also difficult to gauge, while hefty ongoing investment will be required to maintain progress so far.”