Small businesses in Royal Bank of Scotland’s controversial GRG turnaround unit have criticised the bank’s £400 million complaints scheme after new details emerged.
Tracy Standish, who lost his firm Bowlplex after it fell into the hands of GRG, said the scheme was “wholly inadequate”. He added: “They are trying to dissect one small element over the pain and suffering they have caused.”
Vivek Jain, whose children’s clothing company Jainco was also in GRG, also said it was “not enough”, adding: “I honestly feel we still won’t get a fair deal.”
In a letter published today, RBS chief executive Ross McEwan said it was “highly unlikely” that firms suffered “material financial distress” as a result of the bank’s actions.