Turnaround specialist Ian Gray, who has served on the board of Robert Dyas, urged companies to invest in staff in order to survive: “Customers need to know that retail staff are experts in a firm’s products.”
The comments come four months after 163-stores chain BHS collapsed with a £571 million pension deficit.
The Brixton-founded business failed 13 months after it was sold for £1 by Sir Philip Green to a firm led by serial bankrupt Dominic Chappell.