Ask James Caan: How can I keep my best staff on board?

Small business agony uncle James Caan on how to hold on to your most valued staff members.

Dear James

I own a small design agency in East London and have five staff. We are a great team but I’m worried that over Christmas they’ll seek other opportunities. I don’t want to lose any of them because we’re strongest when a team. Can you advise how to keep staff on board?

Yasmina Brown

I have 30 years’ experience in the recruitment industry; trust me it’s normal to worry at this time of year, especially for the owner of a small business, such as you.

I think it’s natural around this time for people to reflect and reassess if they’re happy, whether they’ve achieved their career goals or want a change. Some people may start to think “new year, new job” but as long as you reiterate exactly why they are there and how they add value, you shouldn’t have anything to worry about.

First, if you feel a real sense of a team, I’m sure they do too — it’s difficult to create a great company culture so that is a positive sign.

Second, think about how you incentivise them — have you thought about their career progression within your business? Give them meaning and a path to follow so they know you value their position. Ensure you show that they are an integral part of your growth strategy.

The best piece of advice I can offer is to be honest and open with them. Engage with your team members; actually ask them if they are happy and why.

And ask yourself, what can I do to motivate them? What do they like and dislike about my management style? You might be surprised by their response. This way you can tailor it to each employee and it might help to put your mind at ease over this Christmas period.

For more business advice, I encourage you to download my free Business Secrets app — it can help to guide you during your entrepreneurial journey.

For more expert advice, follow James on www.linkedin.com/influencer/jamescaan