Itsu to pay staff while they undergo gender reassignment as part of new wellbeing support

Itsu is to pay staff while they take time off for gender reassignment surgery and train managers to better support pregnant employees as part of a package of new “wellbeing measures” amid an industry-wide fight to attract and retain hospitality workers.

Employees at the London-based food-to-go chain will be given up to a month paid leave for gender transition procedures, as well as up to ten days a year for menopause leave and six months parental leave. Commuting and home deposit costs will also be supported for those wanting to move home.

Harry Housen, itsu’s Chief People Officer said: “we strive to offer our people a fulfilling career so it’s essential we support our teams through their big life transitions at a time when the cost-of-living crisis is affecting many people.

“Through listening to our teams, we have created a wellbeing support package designed to meet the needs of our people in a modern business environment.”

The firm has opened 13 new stores this year, creating more than 200 jobs across in the process amid a shortage for workers in the hospitality sector. It has increased pay by up to 22.6% in the 12 months to September 2022 in a bid to retain staff. Over two-thirds of Itsu’s 78 sites are in London.

The move comes after Virgin Media O2 became one of the first major British businesses to announcing funding for gender transitions for workers.

The recently merged telecoms company said it would provide funding for gender transition treatment for its transgender and non-binary employees.

The move is part of the company’s new “All In” diversity and inclusion strategy, featuring a range of measures to “show greater support and allyship to people from marginalised communities.”